All frequently asked questions

Is there a free trial or free version of Alice I can try before purchasing?
While we don’t offer a free trial or free version, we’re a small team of two founders dedicated to providing the best possible support to our users. We have a 14-day, no-questions-asked refund policy, so you can try Alice risk-free. Simply download the app and ensure it runs on your system. If you’re not completely satisfied, let us know within 14 days, and we’ll issue a full refund.

How can I ensure Alice will work on my computer?
Alice supports the latest versions of macOS and Windows. To check if it’s compatible with your system, simply download the app and run it. If it launches successfully, you’re good to go! Plus, with our 14-day, no-questions-asked refund policy, you can try Alice risk-free and get a full refund if you encounter any issues or aren’t completely satisfied.

How much does Alice cost? Is it a one-time purchase or a subscription?
We currently offer a special limited-time deal for a one-time purchase. In the future, we plan to introduce subscription options. Take advantage of our promotional pricing now and get lifetime access to Alice.

Besides the app purchase, are there any additional costs to use Alice?
Yes, you’ll need to pay for AI credits based on the model you use. You can provide your own API keys for the AI models you want to use with Alice. Alternatively, we offer an AI Credits plan, so you don’t have to worry about registering and obtaining keys yourself. With this plan, we’ll extend your message limit every month. In the future, the AI Credits plan will also enable you to use various models beyond just OpenAI, giving you even more flexibility and choice.

Can you explain how paying for AI credits works with Alice?
The cost associated with each chat includes the token cost for the chat messages and any enhanced features used during that conversation. Some of Alice’s enhanced features like Snippets or Assistants may increase your token usage.
The amount of tokens used depends on factors like the AI character and the length of your document. All costs are estimated based on the public pricing of OpenAI’s API (or other models you use), with each model and token type having its own pricing. Please refer to your OpenAI dashboard for the most accurate cost of your API key.
You can learn more about OpenAI’s models, tokens, and context length in their documentation.

Can you give me a rough estimate of how much I can expect to pay for AI credits?
The cost of AI credits depends on your usage, but in most cases, even with extensive daily use, you likely won’t exceed an average of $1 per day. Many of our users find that they spend less on AI credits for Alice than they would on a ChatGPT subscription, making Alice a cost-effective choice.
Additionally, we offer an AI Credits plan that can help you save even more on your AI usage costs. With this plan, you pay a fixed monthly fee and receive a generous allocation of credits to use with Alice. This can be a great option if you want more predictable pricing.

Can I get an invoice for my Alice purchase?
Absolutely! We’re happy to provide invoices for your Alice purchase. During the checkout process, simply provide your company details, and our system will automatically generate and send you an invoice. We issue valid VAT invoices for European Union, too. Payments are handled with Stripe.

What if I’m not satisfied with Alice? Can I get my money back?
Absolutely! We want you to be thrilled with Alice. If you’re not completely satisfied, just let us know within 14 days of your purchase, and we’ll issue a full refund, no questions asked. Simply email us at alice@techsistence.com, and we’ll take care of you.

What does it mean when you say Alice is a lifetime version with 1 year of updates?
When you purchase Alice, you’ll have lifetime access to the version you buy (and update during 1 year), meaning you can use it without any time limits. Additionally, you’ll receive all future updates and improvements for a full year from the date of purchase.
After the initial year, your version of Alice will continue to be fully functional, but you will no longer receive updates. We plan to release a major version of Alice every year, and you’ll have the option to a paid upgrade to the latest version if you need the newest features and improvements. However, upgrading is entirely optional, as your existing version of Alice will remain functional and usable indefinitely.

How do I obtain an OpenAI API key to use with Alice?
To get an OpenAI API key, you’ll need to sign up for an account on the OpenAI website (https://openai.com/). Once logged in, navigate to the API section and create a new API key. Be sure to keep your API key secure and avoid sharing it with others.
When you have your API key, simply enter it in the Alice app settings under the “General” tab. This will allow Alice to connect to and utilize OpenAI’s powerful language models. If you need more detailed instructions, we have a helpful video tutorial that walks you through the process step-by-step: https://youtu.be/m8mKPIcPv_g?si=oRtIY_NU1xHETyQC
Remember, you’re responsible for any charges incurred through your OpenAI API key, so make sure to set up usage limits and monitor your usage regularly.

Is a ChatGPT Plus subscription required to use Alice?
No, you don’t need to pay for a ChatGPT Plus subscription to use Alice. Alice connects directly to the OpenAI API, which is separate from the ChatGPT Plus service.
To use Alice, you can either provide your own OpenAI API key (which you can create for free on the OpenAI website) or purchase our AI Credits plan. With your own API key, you pay for the tokens used based on OpenAI’s pricing. The AI Credits plan, on the other hand, provides you with a monthly allocation of credits to use with Alice at a fixed cost.
Both options allow you to access and utilize OpenAI’s powerful language models within the Alice app without the need for a ChatGPT Plus subscription.
How I assign licenses to my team members if I purchased a multi-user plan?
Assigning licenses to your team members is a simple process. After completing your purchase of a multi-user plan (either the 3-person team license or the unlimited team license), you’ll receive a form via email.
To assign licenses to your team members, simply fill out the form with the email addresses of the individuals you want to grant access to Alice. Once submitted, each team member will receive an email with instructions on how to set up their Alice account and start using the app.
If you purchased the 3-person team license and want to use Alice on multiple devices yourself, there’s no need to fill out the form. Just log in to Alice using the same email address on each device, and you’ll be able to use the app seamlessly across your devices.

What’s the best way to get in touch with you if I need assistance or have suggestions?
We’re here to help! If you have any questions, concerns, or need assistance with Alice, simply send us an email at alice@techsistence.com. Our friendly support team will get back to you as soon as possible.
Additionally, we value your feedback and suggestions. If you have ideas for improving Alice or want to report a bug, please use our convenient online form at https://airtable.com/appOWAYqqVaTgpjlp/pagnTiiSdS0seFX8S/form. This helps us keep track of your input and ensure that we’re continuously enhancing Alice to meet your needs.
Don’t hesitate to reach out – we’re committed to providing the best possible experience with Alice and are always happy to assist you.

Do different pricing plans offer different features in Alice?
No, all of Alice’s features are available in every pricing plan. Whether you choose the single license, the 3-person team license, or the unlimited team license, you’ll have access to the full range of capabilities Alice offers.
The only difference between the plans is the number of users or devices that can use the app. The single license is perfect for individual users, while the 3-person team license is ideal for small teams or households. The unlimited team license provides the best value for larger organizations or families, allowing everyone to use Alice on multiple devices with a single license.
Regardless of the plan you choose, you’ll be able to enjoy all of Alice’s powerful features, including chatting with AI assistants, using Snippets, integrating with apps through Remote Actions, processing images, and customizing your experience.

Is my OpenAI API key (and other keys) secure when using Alice?
Absolutely! Your OpenAI API key is completely safe when using Alice. All API keys are stored locally on your machine, and we have no access to them. Alice is designed with a strong focus on privacy and security.
When you enter your API key in the Alice app settings, it is securely stored on your device and never sent to our servers or any third parties. This means that you have full control over your API key, and you can be confident that it remains confidential.
We understand the importance of keeping your API key secure, as it is directly linked to your OpenAI account and usage. That’s why we’ve made sure that Alice handles API keys with the utmost care and privacy, ensuring that your key is never exposed or compromised.

What happens to my chat history when using Alice? Is it kept private?
Yes, your chat history is completely safe and private when using Alice. We understand the importance of keeping your conversations confidential, which is why we’ve designed Alice with a strong focus on privacy.
When you use Alice, your chat history is stored locally on your computer. We do not store any of your conversations on our servers or share them with any third parties. This means that you have full control over your chat history, and you can be confident that it remains private.
Since your chat history is stored locally, it’s important to keep in mind that it won’t be automatically synchronized across devices. If you use Alice on multiple devices, each device will have its own local chat history.
We believe that your privacy is paramount, and we are committed to ensuring that your conversations with Alice remain secure and confidential.

Which AI models does Alice currently support?
Alice currently supports a wide range of powerful AI models, giving you the flexibility to choose the best one for your needs. The models currently available in Alice include:

1. GPT-4-turbo, GPT-3.5-turbo, Vision, DALL-E and more: OpenAI’s most advanced language model, capable of handling complex tasks and providing high-quality outputs.
2. Claude: An innovative AI model developed by Anthropic, known for its strong performance on open-ended conversations and creative tasks.
3. Perplexity: An AI model created by PerplexityAI, designed for efficient and cost-effective language processing.
4. Groq: An AI model from Groq, optimized for fast and accurate natural language understanding and generation.
5. Llama (local model): A locally-run AI model that allows you to process tasks on your own device without sending data to external servers.
   Alice makes it easy to switch between these models, so you can experiment and find the one that works best for your specific use case. We are constantly working on adding support for more models to give you even more options and capabilities.

What sets Alice apart from other AI assistant apps?
Alice stands out from other AI assistant apps in several key ways:

1. Desktop-focused: Unlike many AI assistants that are primarily web-based or mobile-focused, Alice is designed specifically for desktop use. This allows for a more seamless and efficient experience, as you can easily integrate Alice into your daily workflow on your computer.
2. Model flexibility: Alice supports a wide range of powerful AI models, including GPT-4, Claude, Perplexity, Groq, and even local models like Llama. This gives you the freedom to choose the best model for your needs and switch between them easily.
3. Customizable Snippets: With Alice, you can create and use Snippets, which are customizable templates for common tasks and prompts. This feature saves you time and effort by allowing you to quickly access and reuse frequently needed commands or responses.
4. App integration: Alice can integrate with your favorite apps and services through Remote Actions. This enables you to automate tasks and streamline your workflow by having Alice interact with other tools you use regularly.
5. Privacy-focused: Alice prioritizes your privacy by storing your API keys and chat history locally on your device. This means your data is never sent to our servers or any third parties, giving you full control over your information.
6. Regular updates: We are constantly working on improving and expanding Alice’s capabilities. With your purchase, you’ll receive updates for a full year, ensuring you always have access to the latest features and improvements.
7. Lifetime license: Unlike many AI assistant apps that require monthly subscriptions, Alice offers a lifetime license. This means you can pay once and use the app indefinitely, making it a cost-effective choice in the long run.

What operating systems and platforms does Alice support?
Alice is available for the latest versions of the two most popular desktop operating systems:

1. Windows: Alice supports Windows 11. To ensure the best performance and compatibility, we recommend keeping your Windows operating system updated to the most recent version available. Remember to create a firewall extension for Alice, and in order for it to be able to save your profile locally — run the app with Administrator privilages.
2. macOS: Alice is compatible with macOS Ventura (13.1) and higer. For the smoothest experience, we suggest using Alice on the most up-to-date version of macOS that your computer supports.
   Please note that Alice is optimized for desktop use and is not currently available for mobile devices or tablets. We are continuously working on improving Alice and expanding its compatibility, so stay tuned for future updates and potential support for additional platforms.
   To get the best performance and take advantage of the latest features and bug fixes, we recommend always using the most recent version of Alice on a supported, up-to-date operating system.

How do I update Alice to the latest version?
Updating Alice to the latest version is a simple and straightforward process. When a new update is available, you’ll see a notification within the Alice app itself.
To update Alice, simply click on the update notification when it appears. The app will then guide you through the process of downloading and installing the latest version. In most cases, the update will be automatically applied, and you won’t need to take any additional steps.

Can you explain how the Alice app works?
Alice is a powerful AI-powered desktop app that brings the capabilities of advanced language models like GPT-4 to your fingertips. With Alice, you can:

1. Chat with AI: Engage in natural conversations with AI assistants tailored to your needs, from general chatbots to specialized ones for marketing, research, and more.
2. Use Snippets: Access and create customizable templates called Snippets for common tasks and prompts, saving you time and effort.
3. Integrate with apps: Set up Remote Actions to enable Alice to interact with your favorite tools and services through automation.
4. Switch models: Choose from a variety of powerful AI models, like GPT-4, Claude, and Anthropic, to find the best fit for your tasks.
5. Process images: Alice can analyze and interpret images you drag and drop into the conversation using the Vision feature.
6. Dictate and listen: Speak to Alice using the dictation feature and listen to responses with the text-to-speech option.
7. Customize your experience: Set up keyboard shortcuts, manage your chat history, and tweak settings to make Alice work best for you.
   At its core, Alice is designed to be a user-friendly, efficient, and versatile AI assistant that adapts to your needs and boosts your productivity.